FAQ
FAQs (Frequently Asked Questions)
1. Orders & Payment
Q: What payment methods do you accept?
A: We accept credit/debit cards (Visa, MasterCard, American Express), PayPal, Apple Pay, Google Pay, and other available payment options at checkout.
Q: Can I cancel or change my order after placing it?
A: Orders can be modified or canceled within 24 hours of placement. After that, they enter production and cannot be changed.
Q: Do you offer bulk or wholesale discounts?
A: Yes! For bulk orders, please contact us at wt50plus@gmail.com for pricing details.
2. Shipping & Delivery
Q: How long does it take to receive my order?
A: Processing takes 2–5 business days, and shipping times vary based on location:
Standard Shipping: 1–8 business days.
International Shipping: 1–20 business days.
Q: Do you ship internationally?
A: Yes! We ship worldwide. However, customers are responsible for customs duties and import taxes.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking number via email. Please allow 24-48 hours for tracking updates.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns only for defective or incorrect items. Since our products are custom-printed, all sales are final unless there’s an issue with your order. See our Return & Refund Policy for details.
Q: What should I do if I receive a damaged or incorrect item?
A: Please email us at wt50plus@gmail.com with photos of the issue within X days of delivery, and we’ll assist you with a replacement or refund.
4. Custom Orders
Q: Can I submit my own design for printing?
A: Yes! We accept custom orders. Upload your design through our website or email it to us at wt50plus@gmail.com.
Q: Will I see a preview before my custom order is printed?
A: Yes! We send digital mockups for approval before production begins.
5. General Questions
Q: How should I care for my printed apparel?
A: For best results, wash inside out in cold water and tumble dry on low or air dry. Do not iron directly on the print.
Q: How can I contact customer support?
A: You can reach us via email at wt50plus@gmail.com or through our contact form on the website. We typically respond within 24 hours.